Why Do Negative Reviews Happen? Because We Do Our Job Well.
Most satisfied tenants and owners don’t leave reviews—it’s human nature. The ones who do? Often people who didn’t get the answer they wanted. And in property management, that usually means we enforced the rules to protect your investment.
Here’s why that matters:
Application Rejections: In 20+ years, we’ve processed over 5,000 rental applications, rejecting 40–50%. That means about 2,500 applicants didn’t qualify—people who disagreed with our decision and weren’t shy about saying so online. But every rejection protected an owner from a risky tenant. The better we screen tenants, the more likely we are to upset someone who didn’t make the cut.
Security Deposit Deductions: We’ve completed over 3,000 security deposit settlements. When tenants leave a property dirty or damaged beyond normal wear and tear, we hold them accountable—because it’s your money at stake. Do they like it? No. Do they leave negative reviews? Absolutely. But those detailed inspections save you hundreds, sometimes thousands, in repairs.
Strict Standards = More Complaints: The harder we work to protect your property, the more likely we are to upset those who don’t follow the rules. Ironically, the better job we do for you, the more negative reviews we attract from those we hold accountable.
Franchise Ratings Are Misleading
Be cautious about property management companies with near-perfect ratings. Many are national franchises where reviews are collected from hundreds of locations, not just your local office. That high rating might not reflect the actual service you’ll get in your market.
Do We Deserve Every Negative Review? Of Course Not.
When we make a mistake, we own it. We learn. We adjust policies. We improve systems. That’s what 20 years of experience teaches you. But when someone leaves a review who never even did business with us, or is angry because we enforced the lease, we push back—because this company is our life’s work, built on honesty and hard work.
Bottom Line: Longevity = Trust
The truth is simple: The longer you’re in business and the harder you work to protect your clients’ investments, the bigger the target on your back. A brand-new company with 10 glowing reviews isn’t battle-tested. TJM Realty Group is. We’ve stood the test of time and continue to deliver what matters most—maximizing your return while protecting your property.
Want a property management company that puts your investment first—even when it means taking a few hits online? Contact TJM Realty Group today and work with a team that’s as invested in your success as you are.