How We Handle Maintenance Like Owners
How We Handle Maintenance Like Owners—Because We Are Owners
As an investor, you know maintenance can make or break your rental property experience. Tenants expect quick responses when something goes wrong, and you expect repairs to be handled wisely—without overspending your hard-earned money. At TJM Realty Group, we’ve built our entire approach around balancing both.
Unlike many property management companies that push maintenance decisions down the line, we keep this responsibility where it matters most—with ownership. One of our owners personally oversees the maintenance process from start to finish. Here’s what that means for you:
Every request gets owner-level attention. We don’t let maintenance tickets sit in a queue or get rubber-stamped by an employee. Our owners review every maintenance request personally.
Smart, cost-effective decisions. Before a single dollar is spent, our owners determine the most appropriate and economical solution for the issue at hand.
Expert oversight on big jobs. Significant repairs—like HVAC, plumbing, and electrical—are never left to chance. Our owners personally delegates these and monitors progress.
Careful review of bids. Any estimates or bids from outside contractors are scrutinized to make sure you’re getting quality work at a fair price.
Every expense questioned. We don’t accept charges at face value. Our owners ensure your money is being used wisely, just as they would with their own properties.
Trusted contractor relationships. With 30 years of experience, our owners have built strong relationships with reliable vendors who respond quickly and do the job right—the first time.
An owner’s perspective. Because our owners also holds a large personal rental portfolio and is TJM Realty Group’s biggest client, every decision is made with the same care and scrutiny as if your property were their own.
The result? Fast, reliable service for your tenants and cost-conscious decisions for you. When you work with TJM Realty Group, you don’t just get a property manager—you get an experienced owner who treats your property like a true investment.
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Key Aspects of
Professional Property Management
Effective Marketing Program
We firmly believe that a full-service professional property management firm should do more than collect rent and pay bills. A management firm’s services should add to the success of your investment!
Professional Application and Leasing Process
While the proper marketing of a property is important, the application and leasing process is where the game is won or lost.
Professional Maintenance Procedures
Our maintenance personnel and procedures are the most responsive and professional in the Highland Lakes.
Client Communication and Reporting
TJM considers this the most important part of our relationship. Our clients do not want to be kept in the dark and do not want to be caught off guard when it comes to expenses or charges.
Schedule a meeting with our team
These are but a few of the many services that we can provide to you and your investment. Feel free to give us a call at 830-693-1100 or e-mail us at info@tjmproperties.com, and we’ll be happy to tell you more about the benefits of becoming a TJM Property Management client.